Isidore understands the importance to any organization of having their systems fully functional at all times. Keeping this in mind, our product offerings include extensive support services to ensure that they continue to receive the best possible value from our software and services. Our clients can rest assured knowing that our service is based on quality and industry best practice.
Platform Maintenance
We believe that ongoing maintenance of software is integral to the continued support of any solution. The Isidore platform is updated and maintained to ensure that our clients can take advantage of the latest technology and developments in CPM. All maintenance is undertaken with the least disruption to your business processes. Any roll-out of additional features or functionality to the Isidore platform incorporates staff training.
Business Process Support
Organizations operate in a climate of change and the ability to adapt is paramount to doing good business. Isidore offers our clients assistance with any changes required to our platform or their business processes. The Isidore platform is a flexible and an accommodating system. Should your requirements change due to economic, political or environmental variations, Isidore can be modified to meet your needs.
Sometimes these variations require business process changes. The combined experience of Isidore’s service consultants represents an extensive knowledge-base that clients can draw on. Our consultants can offer analysis, advice and recommend solutions to ensure that business processes keep up to date with business requirements.
You can contact our Service Consultants to discuss your requirements by either calling 1800 737 474 or emailing service@isidore.com.
Technical Support
Isidore’s support people are equipped with a deep understanding of both finance and technology, so that clients are dealing with people who have the insight and awareness to answer queries and fix issues. We have designed and implemented a comprehensive resolution service for our clients which includes documentation, problem logging, remote assistance and priority on-site servicing. Technical Support can be contacted through:
Help Desk
1800 737 474
Email
support@isidore.com
Our Help Desk is open 0900 -1700 AET Monday to Friday. If our Help Desk is unable to fix the problem, a technician will be dispatched at the earliest to solve the issue. |
