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Services
IMPLEMENTATION
Clients want a solution not a fix – that’s why they choose Isidore. We make a commitment to each client to offer a cost-effective and comprehensive CPM solution. The implementation of Isidore’s CPM platform and services adhere to three key goals:
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Making sure our implementation and tailored platform is client focused
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Ensuring Isidore meets the client’s total requirements and offers the flexibility they need
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Achieving the best possible results in the most cost-effective and time-efficient way
Isidore’s implementation methodology ensures that these goals are met through a six-phase program. All of the phases are overseen by one of Isidore’s experienced Project Managers, who is also our client’s point of contact.
Phase I – Analyze
In phase I, Isidore works with our clients to understand their CPM goals. The project manager will explain the implementation phases and considerations. Isidore’s service consultants then perform a comprehensive analysis of current business processes and systems. Jointly, Isidore and our clients agree on the required results and platform requirements.
Phase II – Expand Knowledge
During phase II, Isidore designs the tailored Isidore platform to meet agreed requirements. Our service consultants go on to deliver the analysis and any recommendations for improvements and changes to business processes. We then collaborate with our clients on the platform design and the best way of implementing process changes.
Phase III – Strengthen Performance
Isidore develops the agreed design for the platform and start on integration with current FMIS systems. The Project Manager ensures that any disruption during QA and testing is kept to a minimum. Isidore’s service consultants work with the clients’ personnel to implement changes to business processes. Our Project Manager then develops and s a training plan for personnel to operate the Isidore platform. The training plan may also include training personnel in aspects of corporate performance management if required.
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Phase IV – Optimize Operations
Isidore trains the various users of the Isidore platform. Any other CPM training also takes place. Training can be delivered to individuals and groups either on-site or in a classroom setting. Training for in-house trainers is also available. Our Project Manager evaluates the impact of business process changes. This includes identification of any management issues that need to be solved with personnel. If issues arise, they can be dealt with in collaboration with managers and trainers.
Phase V – Drive Value
In this phase, Isidore launches the platform and performs a full evaluation of the live system. The Project Manager evaluates process and platform results. Adjustments to the platform are made to ensure our clients CPM goals are being met. At the end of this phase, Isidore is considered fully operational and implementation of process changes completed.
Phase VI – Support
Isidore continues to support the client and their personnel through:
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Performing platform maintenance through updates
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Making platform adaptations as required
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Availability of continued business process support
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Training of staff as required in either CPM or the Isidore platform
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Technical support both on-site and through our Help Desk
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