Existing Process

The Australian Government Department of Defence processes 40,000 credit card applications per year not including adjustments to existing cards and adjustments of limits. The process to administer credit cards evolved from a very manual process to a system based approach using Microsoft Access, Microsoft Excel and Microsoft Outlook, which was refined over 14 + years.

Problem

The existing process began well but eventually outgrew the size limitations of Microsoft Access, which was not a system supported by the Department, and included many parts to the system in various Office tools which were difficult to manage and started showing strong signs of instability. It was widely recognised that the existing system was unstable and at end of life.

Solution

The Department of Defence’s card application and maintenance process was too specific and much bigger than other similar entities and there was also no off the shelf software which suited. A process to engage SAP for a solution had not succeeded, so the Department were left with the existing problem and no foreseeable solution, yet a couple of years set-back.

Isidore was able to demonstrate a quick prototype with the use of our platform on the Isidore server, for quick viewing. The Department was then able to progress with a requirements phase which involved the standard Isidore software to be installed and modified to suit the existing Credit Card process with no compromise. Isidore assisted the business team to write the requirements and while providing advice and options, did not try to move the Department away from the core process to suit the software.

Result

The project to build the software took 9 months and was on time and on budget. The entire process and all of the features of the existing software were migrated to the new Isidore platform or re-engineered to make then more efficient and to take advantage of the technology improvements available with being a web-based, centralised solution.